FAQ

HOW DO YOU ENSURE QUALITY AND AUTHENTICITY?

My prints are made to order by specialist fine art print labs, using the print process and paper I feel best suits each photograph. Every print is supplied with a signed and numbered Certificate of Authenticity with gold foil embossing, which I recommend keeping separately from the artwork.

HOW DO YOUR LIMITED EDITIONS WORK?

Each listed print size has its own limited edition. If a photograph is available in several sizes, each size has a separate edition quantity. The Certificate of Authenticity identifies the edition number of the print you purchase.

WHICH EDITION NUMBER WILL I RECEIVE?

The next available edition number is allocated when your order is placed. If you would like to know which number is currently available for a particular print, please email me at andy@andrewlever.com.

DO YOU OFFER CUSTOM SIZES?

Yes. If you have a particular wall or space in mind, please contact me and I’ll let you know what is possible for that photograph. Acrylic and metal options can also be discussed as special orders.

ARE THE PRINTS FRAMED?

My photographic prints are supplied unframed unless otherwise stated. This allows you to choose a frame that suits both the photograph and your own interior.

IS WORLDWIDE SHIPPING FREE?

Free worldwide shipping is included with my paper prints. For acrylic and metal special orders, there may be an additional delivery charge due to their size and weight. I’ll confirm any extra cost with you before you order.

HOW LONG WILL MY PRINT TAKE TO ARRIVE?

Paper prints typically arrive within 7–12 working days of ordering, depending on the destination. Acrylic and metal special orders may take a little longer. If you need a print by a particular date, please contact me before ordering.

WHAT IS YOUR RETURN POLICY?

Because each print is produced to order, please contact me as soon as possible if you need to discuss a return or cancellation. Any return or cancellation rights that apply to your order remain unaffected.

For orders delivered to the United States: As each photographic print is made to order, I do not accept returns simply because a customer changes their mind, and I do not offer routine exchanges. If a print arrives damaged, defective or incorrect, please contact me so I can arrange a replacement at no cost. Any applicable consumer rights remain unaffected.

For orders delivered to the United Kingdom:

If you change your mind about a standard catalogue print, you can cancel within 14 days of receiving it by contacting me. You then have a further 14 days to return it. Please contact me for return instructions before sending anything back.

For change-of-mind returns, customers are responsible for return postage and suitable protective packaging.

Condition of returned prints

My limited-edition photographic prints require careful handling. Even a small crease, scratch or surface mark can make a print unsuitable for resale.

Returned prints will be inspected upon arrival wherever possible. Prints returned without damage or loss of value caused by handling beyond reasonable inspection qualify for a full refund.

If a print has lost value because of excessive handling, I may make a deduction reflecting that loss, in accordance with UK consumer law. This is not an automatic printing or restocking charge.

Refunds

Refunds will be processed without undue delay and within 14 days of receiving the returned print or valid evidence that it has been sent back, whichever occurs first. Wherever possible, the condition of returned prints will be assessed before a refund is issued.

WHAT IF MY PRINT ARRIVES DAMAGED?

If your print arrives damaged, I will arrange a replacement at no cost to you, including delivery. Please email andy@andrewlever.com with your order details and photographs of the damaged print and packaging so I can resolve it for you.

If possible, please photograph any visible damage to the outer packaging before opening it, then photograph the damaged areas of the print and packaging.

Please contact me as soon as possible after delivery, ideally within 7 days, so I can also raise a claim with the carrier.